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Squarespace website template support, website templates


Website template support


I’m here for you!

E-mail any questions using the form below or to templates@23and9creative.com.
E-mail support hours are M-F from 10am-6pm.

Also check out the frequently asked questions and more tips and tricks below!
Happy website-ing!

 

Frequently Asked Questions

Teachable is asking me to pay again to sign up for the course, what do I do?

After you click the button in the PDF that comes with your purchase, you will see a big pink button at the top that says “ENROLL IN COURSE FOR FREE." Click that and you’re in!

I don’t see the graphic files for my website.

Look for the lesson called “Download + Edit the Graphics files”. Here, there will be a video showing you how to update the files in Canva and below the video links to open each graphic.

How do I make my homepage the actual homepage and get rid of the “under construction” page?

When you're ready to launch your site, click the settings wheel next to the new homepage in the pages palette. Scroll down in the pop up window and click “SET AS HOMEPAGE”.

More than likely I go over it in your specific template video called “How to edit content + photos”, but I’ve also created a blog post about it here.

My logo has a bunch of extra white space above or below it, how do I fix that?

Make sure to watch the “How to add your logo” video even if you already know how! I go over how to crop your logo to make sure this doesn’t happen.

How do I create a newsletter sign up?

I've created a blog post walking you through this!

I can't find the 20% off code for newly hosted sites. Where is it?

In the video tutorials under the section "The Launch Process" the code is at the top of the page with the "Step 1: Purchase Hosting" lesson.

more tips and tricks